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Shipping & Return Policy


SHIPPING

Shipping to U.S. destinations and Canada is calculated on the total dollar amount of order as follows:

UNITED STATES

TOTAL ORDER SHIPPING
$01 - 24.99 $9.00
$25.00 - 49.99 $10.50
$50.00 - 109.99 $13.00
$110 and up Free

CANADA

TOTAL ORDER SHIPPING
$0 – $74.99 $20.00
$75 – or more $35.00
Tax & Duty Paid by Recipient  

Return Policy

Yarn sent in error or defective yarns may be returned for full credit or replacement. We will absorb all shipping costs. If your order was filled correctly - including agreed upon colors on telephone orders - we will gladly accept your return. However, there are no refunds on shipping and handling costs on correctly filled orders. Yarns in sealed packages, or kits which include patterns will not be accepted for return. We accept returns on yarn with a receipt 14 days from date of purchase. Merchandise must be unused and in original packaging. Refunds within 14 days will be refunded via store credit.  Returned items will be charged original shipping costs.

No returns or exchanges after 14 days.

NO REFUNDS on:
Any knitting needles, crochet hooks or notions.
Any regularly-priced books or patterns.
Any merchandise without a receipt.
Any Kits which include a pattern.  
Any sale or clearance items.

Missing Packages

If your package seems stuck in the USPS system, contact info@amazing-threads.com with your order number and tracking information and we will contact USPS and file a missing parcel claim.  USPS will then contact the last post office location listed in your tracking information and attempt to track the package and resume its delivery.

Amazing Threads is not responsible for any items lost, stolen or confirmed as delivered once they have been shipped.  As a result, we will not issue a refund or replace any such items.

CLASSES

Amazing Threads reserves the right to cancel a class prior to the start date of the class. Cancellation by students must be made at least two weeks prior to the start date in order to receive a full refund. After that date fees are not refundable or transferable. Class fees will be refunded as store credit.